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WINDOWS 7

Several customers have asked about whether our pedals work with Windows 7 (W7).

The key is whether Express Scribe works with W7; we have run a small testing programme (thanks Clare!) and established that everything seems fine. You should be able to run Express Scribe under W7 without difficulty.

EXPRESS SCRIBE

The latest version is 5.00, introduced around the beginning of December 2009, with video capability for the first time. It is a little unclear which video file types the program will play, but I tried a .wmv which wouldn’t play.

One customer has had a problem with 5.00 in which files played at the expected speed when using F-keys, but accelerated when the foot pedal was plugged in. This did not happen on our system, but the workaround was to uninstall 5.00 and re-install an older version. We do have various older versions if you ever need one.

File types which can be played with Express Scribe:

Express Scribe for Windows can be used to load most common audio file formats. These include wav, mp3, dct (encrypted dictation), ra and rm (RealAudio), sri (VoiceIt), dss (Olympus, Lanier and Grundig), au, aif, msv, dvf, mp2, vox, compressed wav (including PCM, uLaw, ALaw, ADPCM, CELP, SBC, Windows Media, DSP TrueSpeech, GSM 6.10), Philips Digital Recorder format, Sanyo Digital Recorder format and more. DSP TrueSpeech is not currently supported on Vista.

Express Scribe for Mac OS X can be used to load wav, mp3, aiff and dct file formats.

If you are running a Mac (excellent) and need to convert Windows file formats to, say, mp3 for use in Express Scribe, try using Switch from NCH. It’s an easy and free file converter. If you have Flip4Mac installed on your Mac to play .wma files in QuickTime, you will (as of 17.12.09) need to install an older version otherwise Switch will crash. Go to telestream.net and download version 2.2.3.7 which will allow Switch to work fine. (Thanks and commiserations to Vicki for being the guinea pig on this.)

USB FOOT PEDAL

Check the installation instructions which came with your USB pedal or call us for a new set.
 

Most customers have a trouble-free experience but sometimes problems do occur.

If you are having difficulty installing or using your USB pedal try the following:

1. Change USB port. There are usually several USB ports on a PC and some may work better than others. Ones at the back may work better than those at the front.
    
2. Try a different PC. Install Express Scribe and the pedal on a different PC (if you have one available). This will isolate whether the original PC is at fault or the pedal / software.
   
   Though the pedal itself is not infallible, hardware faults are uncommon and problems are more usually in software. 
    
3. Try the latest version of Express Scribe or other program. 
    
4. Uninstall and re-install Express Scribe or other transcription software.
    
5. Try  Express Scribe Support where NCH software provide FAQs and users from around the world provide mutual support for issues around transcription and software support.

And of course call us on 0845 838 5121 (Monday - Friday, 1000-1800) at any stage during your problem and we’ll do all we can to help, because our support comes as standard.

Olympus DS2400 digital recorder

This replacement for the DS2300 uses a new file format for recording - .ds2 files. This is currently (December 2009) not compatible with the current version of Express Scribe (5.00) for licensing reasons. The workaround is:

• install the DSS Player software which comes with the recorder
• make a test recording on the DS2400
• connect the recorder to your PC with the USB cable
• in a short time you see the DSS Player screen; at the bottom of  the left hand side you will see folders on the DS2400 recorder
• copy your test recording from a folder on the recorder to a folder at the top (on your PC)
• highlight that file in the listing and go to File>Convert Dictation
• choose to convert to dss file, press Convert

A dss file is created in the same folder which can be transcribed with  Express Scribe and your foot pedal. The file can be copied off the listing in DSS Player to the desktop or another folder to transfer to your transcriptionist.

OTHER PROBLEMS

Call us on 0845 838 5121.

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