Several of our customers have experienced delays to their Special Delivery (SD) items this week and we have reluctanty withdrawn the SD option for the present.
We have usually used SD for next day deliveries to residential addresses for some years because it has generally been reliable, and - love them or hate them - Royal Mail go to every house in the country every day. And if no-one is home it's generally not too difficult to pick it up from the delivery office which is usually in the same town.
But there is nothing more annoying for you, and us, than to send by Special Delivery and the package doesn't arrive when it should. And it is simply appalling that they charge £10.98 for next day delivery and don't deliver.
If you need next day delivery please choose the UPS option, though this does need to be ordered by 1345. UPS are usually highly reliable and conscientious, though less convenient if you have to collect your package from the depot which may be a long way away.
We will monitor the situation and restore Special Delivery when we think it's safe to do so.
Sorry.